Estimating and ITIL
As we look at ITIL it is somewhat difficult to see the estimation and planning components. Looking on the web I found the ITSKEPTIC had some strong comments / observations as follow:
When we hear it pronounced that it acceptable for ITIL to be full of holes because one shouldn’t rely on ITIL – one should mix and match from multiple frameworks: ITIL, COBIT, CMMI-SVC, MOF, USMBOK, FITS, Six Sigma, ISO20000, PRINCE2, MoR, ISO9000, ISO27001, ValIT, ASL, BiSL, ISO38500… Personally I think it is the greatest failure of our profession that this is the case, but it is what it is … for now. It is absurd to expect IT operations people to have the knowledge and skills to do that – they must rely on external consulting experts (who are the ones who proclaim the “mix and match” principle most loudly). The number of ITIL Experts who have a strong knowledge across enough of these frameworks in order to make informed best practice decisions on Mix and Match is how many?
Estimating and planning is a best practice whether you are deploying ITIL or any other process framework. Viable estimates yield achievable plans yield successful systems.
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As a person who has spent 25 years working in the IT industry in roles from technician to technical writer, business analyst and project manager, I have seen many fads come and go about how businesses should apply this principle and that, and there are always those that prescribe their method because they want to leave their mark on something. Seeking to achieve certification on everything and anything that is said to be essential for business is not practical as this article says, and so I feel that it is simply one of those things that consultants use to keep themselves employed.
Apart from a Diploma in Front Line Management, I have had no formal training in anything, other than short courses in things like Project Management, Planning and Organising, Risk Management and an Introduction to Business Writing and yet applying common sense, being honest and communicating effectively, I have managed to achieve some significant results for companies I have worked for both as a full time employee and a contractor. I believe that lateral thinking, common sense, consideration for the skills and ability of others and an understanding of the basic principles of management is quite sufficient for most small to medium businesses. Businesses who blindly follow a method that may not suite them may be doomed to fail simply because they don’t have the basic skills in picking what is applicable to their situation. This means taking some risk, but what business takes no risk?