Forrester’s Five Essential Metrics for Managing IT

A recent report by Craig Symons of Forrester identified 5 core metrics for managing IT.  This paper is full of wisdom such as “metrics for its performance must measure relevance and business impact”… effectiveness  metrics rather than operationally focused metrics such as downtime.

1. Alignment of IT Investments to Business Strategy (shows how IT projects meet business strategy goals & how not all projects are mandatory))
2. Cumulative Business Value of IT Investment (shows not all projects are equal)
3.  IT Spend Ratio – New Versus Maintenance
4. Critical Business Service Availability (Linked to applications or services, not generic technology)
5. Operational Health (Reliability, Safety & Security, Quality Project Execution)

This research note is currently available for free download as a special promotion (requiring registration) from a third party company.

SEER for Information Technology provides the ability to answer most of these metrics questions in quantified, risk adjusted manner.

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