IT Service Management Can Save Big Money

March 31, 2009 · Filed Under IT Estimating  - 2 Comment(s)

These two quotes I saw floating around point out how management of IT services is important, with a significant ROI…

“Process — or the lack of it — is what is really killing IT. The way things are still done in a sloppy fashion is inefficient; it wastes money and trust me there isn’t a CIO out there that can tolerate any wasted money, IT leaders will realize this is a time to mature processes and prove IT can become more efficient in a down economy.”
Glenn O’Donnell, Senior Analyst, Forrester Researc

“Gartner measurements show that the overall results of moving from no adoption of IT Service Management to full adoption can reduce an organization’s Total Cost of Ownership by as much as 48%.” ITIL Survival

Of course to determine ROI viable estimation, planning and control are required.  Cost estimating and trade-offs become key in the implementation of IT service management.


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Comments

2 Responses to “IT Service Management Can Save Big Money”

  1. j3ffg1ll on April 28th, 2009 6:55 pm

    i agree 1000%! trouble is there is a cultural gap in most organizations that CIO’s tend to shy away from. … any thoughts on crossing that?

    Jeff Gill
    j3ffg1ll

  2. hagel IT-Services Hamburg on December 19th, 2009 12:56 am

    ITSM is very interesting. Thanks for the article.

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