IT Cost of Rogue Users

July 14, 2008 · Filed Under Estimating, General, IT Estimating  - 0 Comment(s)

As I read my friend Paul Glen’s IT professionalism email today (well worth signing up for) I was struck by his analogy of the California wildfires and IT. He pointed out that many of the problems firefighters faced were due to persons who refused to evacuate when told to. He then discussed how this impacts IT. For example… items such as those who hook up their own wireless routers or use different cell phones than those certified by the company. Then expecting support for their unique configuration.

Quantifying those costs with a quick trade in SEER for IT (SEER-IT) showed:

  • About an 4% increase in IT operations cost just to support 2% rogue users

Should IT let them keep on with their “solution” and figure out how to support IT(potentially significant incremental cost), or chop them off at the knees? Lower cost and lower customer satisfaction. While the following is very rough, I think it illustrates the problem. Assuming a global IT budget of $255 billion and 2% of rogue users at 20% of organizations and a third of IT being dedicated to services .

  • That could cost of a bit over $673 million annually

For those interested in seeing this analysis in SEER-IT drop an email and we will send a server mode script that will recreate the analysis. Or, if you don’t have SEER-IT we can show you how the analysis was done.


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