More IT Effectiveness Metrics

Mean Time to Repair:How long it takes to resolve an outage.

First Fix Rate: The percentage of incidents that are correctly repaired the first time.

Change Success Rate: Percent (and number for scope) of changes that are successfully deployed without creating an incident.

Server to System Administration Ratio: Number of servers that can be handled by an administrator (high performers can handle about 125 servers.. while medium and low performers can handle about 25)

Related posts:

1. 2 Kinds Of Metrics: Status & Trend and Effectiveness First the obvious: : Status / Trend Metrics: e.g. productivity, defects removal rate, cost, schedule Most important for improvement: Effectiveness...
2. Forrester’s Five Essential Metrics for Managing IT A recent report by Craig Symons of Forrester identified 5 core metrics for managing IT.  This paper is full of...
3. Effectiveness Measurement for Project Managers It is generally difficult to access project manager’s performance as discussed in a CIO magazine.  They discuss how project managers...
4. Metrics and Estimation ROI I was speaking with Ton Dekker and others from Galorath this morning abut the ROI from viable estimation. Ton pointed...
5. Effectiveness Measurement At Galorath Still Focusing On the Positive I was in an ISO review today at Galorath Inc.  I saw customer satisfaction scores that were through the roof...

Comments

One Response to “More IT Effectiveness Metrics”

1. Jerry on August 31st, 2011 4:37 pm

   Just finding this post and wanted to offer that there is a distinction between efficiency vs. effectiveness that is worth exploring as some of what you cite as effectiveness are really inefficiencies. IN the end it is all still performance.

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