The Business Value of IT In Tough Times

January 5, 2009 · Filed Under General  - 0 Comment(s)

I was looking at the Harvard Business Reviews book on the business value of IT today. It was published in the ’90s but it is still timely today. The HBR book discusses how IT specialists promise that technology will serve as a catalyst for change. But that promise usually goes unfulfilled. It discusses how IT managers put the emphasis on hardware and software and generally have difficulty in actually don’t emphasize how people actually share information.

The human centered approach is needed to determine how people work and how to build flexibility and DISORDER into information systems so the diverse user base can use information as they need to rather than how an IT person might dictate it.

Changing an IT system won’t change an organizations information sharing culture.

This sends me back to a conversation I had with the head of one of the country’s largest IT operations. He asked me how to estimate the cost of change… not hardware and software but getting people to change and the learning curve therein. We have pondered this issue. Of course our SEER Estimate By Comparison can estimate the cost of change by using relative analysis.

There is also the possibility to apply traditional learning curve (cost improvement curve) analysis to the problem. Additional study is needed for this approach to identify the slope of the learning curve. But quantifying the difficulty of the initial use by a user (effectively t1 in learning curve terminology) and the rate of improvement (improvement can be learning the application, complaining, etc.)


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