Galorath Inc. (the SEER Cost, Schedule, Risk Model Developers) watched the healthcare.gov rollout difficulties, the outcries and finger pointing and decided to take a more analytical look. While it is easy to throw stones at stakeholders, this was a huge IT project and there were bound to be challenges. Could it have gone better? Sure. Were there adequate resources? Seems so. Should testing and quality assurance been more rigorous? Yes, but there didn’t appear to be adequate time. Were the requirements firmed up in advance? That could have been a significant contributor.
We are confident that healthcare.gov will recover and this will go down in history as another IT lesson learned. Using our SEER models up front could have shown the minimum possible schedule as well as costs and risks. This foresight could have helped the government and suppliers to do better to plan for the inevitable defects. Tracking progress with SEER could have also provided an early warning indicator… Probably early enough that corrective actions could have helped.
Private exchanges will later be able to offer subsidized plans.
How does the Government perform on other IT projects?
An analysis of Government sector projects indicates that they generally performed better than the non-Government sector projects. The highlights are as follows:
The Government projects were 8% more productive than non-government projects. By that we mean that more functionality was delivered per developer hour.
The speed of delivery of Government projects is slightly better, (measured by the number of function points delivered in a month)
On average, Government projects are being delivered 37% later than their delivery estimate and 22% of projects exceed their cost estimate.
Are there recent, successful Government Web IT projects?
How’s My Waterway – Environmental Protection Agency
Self-Service Logon Remote Proofing – Defense Manpower Data Center
Medicare.gov Responsive Design – Centers for Medicare and Medicaid Services
National Broadband Map – Federal Communications Commission/National Telecommunication and Information Administration
Supertracker – USDA Food Nutrition and Consumer Services
Arlington National Cemetery Explorer – Arlington National Cemetery
When do Government projects succeed?
Accurate upfront estimates
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