SEER User Conferences & Innovation Awards
This April, Galorath hosted user conferences in the U.S. and Britain. This was the fourth one in the UK and the first multiple day users conference in the US, replacing the road shows that we have done in a variety of cities in the past. At these gatherings I go into listening mode because I can learn more from our customers than from anyone else. About 75 percent of the time it was our customers doing the talking, discussing SEER applications, the successes that they’ve had and the obvious and not so obvious problems they’ve encountered and overcome. Both conferences had great turnouts and were successful from every standpoint.
The U.S conference was held at the Portofino Inn in Redondo Beach, California. With its beautiful harbor views and historic pier, you couldn’t ask for a better setting. The conference in the U.K. was held on the impressive grounds of Bletchley Park, where, during World War Two, English computer scientists and mathematicians went about the business of cracking codes encrypted by the Nazi’s famous Enigma machine. What an appropriate setting for Galorath and its users who also use computers to solve difficult problems!
The conference in England featured innovation awards. One, presented to Mickal Chicot of Euroclear, a provider of European settlement services for financial transactions. Mickal and his team took advantage of a SEER feature that allows users to put in their own front-end. In this case they installed an Excel input interface that enables Euroclear users to combine the consistency of what they’d done in the past and advancing the state of their process with the power and rigor of SEER. With this solution even occasional SEER users answer some questions in the front end and end up with a fully planned, staffed, scheduled project in Microsoft project. The paper he presented is fascinating and can be accessed elsewhere on the Galorath Web site.
Another popular feature of both conferences was a breakout session in which we invited our SEER customers to suggest features they’d like to see in updates. So, for those of you who couldn’t attend this year, we would like to hear from you. What are you doing that is unique? How much are you saving? What features would you like to see?
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